Effective Date: May 31, 2026 · Last Updated: May 31, 2026
Copyright and Takedown Policy
1. Overview
Polaris Travel LLC ("Polaris," "we," "us," or "our") respects the intellectual property rights of others and expects users of the Polaris mobile application, website, and related services (the "Services") to do the same.
This Copyright and Takedown Policy describes how copyright owners (or their authorized agents) may submit a notice of claimed infringement under the U.S. Digital Millennium Copyright Act, 17 U.S.C. § 512 ("DMCA"), how Polaris responds to those notices, how affected users may submit counter-notifications, and Polaris's policy for terminating repeat infringers.
Polaris has registered a Designated Agent with the United States Copyright Office to receive notifications of claimed infringement, as required by 17 U.S.C. § 512(c)(2). The Designated Agent's contact information is set out in Section 7 below and is also published in the Copyright Office's DMCA Designated Agent Directory.
2. User Responsibilities
You may only upload, post, or share content through the Services that you have the legal right to use. This includes photos, videos, text, audio, and any other media. Do not upload content that you did not create unless you have permission from the rights holder or your use is otherwise permitted by law.
3. Submitting a Notice of Claimed Infringement (DMCA Notice)
If you are a copyright owner, or are authorized to act on behalf of one, and you believe that content available through the Services infringes your copyright, you may submit a written notice of claimed infringement to our Designated Agent.
To be effective under 17 U.S.C. § 512(c)(3), your notice must include substantially all of the following:
- A physical or electronic signature of a person authorized to act on behalf of the owner of an exclusive right that is allegedly infringed.
- Identification of the copyrighted work claimed to have been infringed, or, if multiple copyrighted works at a single online site are covered by a single notification, a representative list of such works.
- Identification of the material that is claimed to be infringing or to be the subject of infringing activity and that is to be removed or access to which is to be disabled, and information reasonably sufficient to permit us to locate the material (for example, the URL of the content within the Services, or a screenshot together with a description of where it appears).
- Information reasonably sufficient to permit us to contact you, such as your full legal name, mailing address, telephone number, and email address.
- A statement that you have a good-faith belief that use of the material in the manner complained of is not authorized by the copyright owner, its agent, or the law.
- A statement that the information in the notification is accurate, and under penalty of perjury, that you are authorized to act on behalf of the owner of an exclusive right that is allegedly infringed.
Notices that do not substantially comply with these requirements may not be effective to give Polaris actual knowledge of the alleged infringement.
Please be aware that under 17 U.S.C. § 512(f), any person who knowingly materially misrepresents that material or activity is infringing may be liable for damages, including costs and attorneys' fees, incurred by us or by the affected user as a result of our reliance on the misrepresentation.
4. Polaris's Response to Notices
Upon receipt of a notice that substantially complies with the requirements in Section 3, Polaris will, in its discretion and as appropriate under the DMCA:
- remove or disable access to the material identified in the notice;
- take reasonable steps to notify the user who uploaded or posted the affected material that it has been removed or disabled; and
- forward a copy of the notice (including the complainant's contact information) to the affected user, so that the user may, if appropriate, submit a counter-notification under Section 5.
Polaris reserves the right, but is not obligated, to investigate or to take additional action in response to notices that do not meet the statutory requirements.
5. Counter-Notification
If you are a Polaris user and material you uploaded or posted has been removed or disabled in response to a DMCA notice, and you believe in good faith that the removal or disabling was the result of mistake or misidentification, you may submit a written counter-notification to our Designated Agent.
To be effective under 17 U.S.C. § 512(g)(3), your counter-notification must include substantially all of the following:
- Your physical or electronic signature.
- Identification of the material that has been removed or to which access has been disabled, and the location at which the material appeared before it was removed or access to it was disabled.
- A statement under penalty of perjury that you have a good-faith belief that the material was removed or disabled as a result of mistake or misidentification of the material to be removed or disabled.
- Your full legal name, mailing address, and telephone number, and a statement that you consent to the jurisdiction of the U.S. District Court for the judicial district in which your address is located, or if your address is outside of the United States, of any judicial district in which Polaris may be found, and that you will accept service of process from the person who provided the original notice or an agent of that person.
If we receive a valid counter-notification, we will promptly forward a copy to the original complainant. Unless the complainant notifies us within 10 to 14 business days that they have filed an action seeking a court order to restrain the user from engaging in infringing activity relating to the material, we may, in our discretion, restore the removed material.
As with notices of claimed infringement, any person who knowingly materially misrepresents under 17 U.S.C. § 512(f) that material was removed or disabled by mistake or misidentification may be liable for damages.
6. Repeat Infringer Policy
In accordance with 17 U.S.C. § 512(i), Polaris has adopted and will reasonably implement a policy of terminating, in appropriate circumstances, the accounts of users of the Services who are repeat infringers of copyright.
Polaris may, in its sole discretion, suspend, restrict, or terminate any account that is the subject of repeated, valid notices of claimed infringement, that fails to remove infringing material when required, or that otherwise demonstrates a pattern of infringing activity. Polaris may take action against suspected infringement at any stage and is not required to wait until a specific number of notices has been received before acting.
7. Designated Agent Contact Information
Notices of claimed infringement and counter-notifications under this Policy should be sent to our Designated Agent at the following address:
Zachary Daniels
Designated Agent, Polaris Travel LLC
609-A Piner Road #1124
Wilmington, NC 28409
United States
Phone: +1 (315) 873-6603
Email: zack@polaristravel.io
Please include the subject line "DMCA Notice" or "DMCA Counter-Notification," as applicable, to help us route your submission.
The current registration for our Designated Agent is on file with the U.S. Copyright Office and can be confirmed through the DMCA Designated Agent Directory.
8. Trademarks and Other Intellectual Property
This Policy addresses claims under U.S. copyright law. If you believe that content on the Services infringes a trademark, right of publicity, or other intellectual property right not covered by the DMCA, please contact us at zack@polaristravel.io with a description of the alleged violation and the basis of your claim. We will review and respond as appropriate.
9. Changes to This Policy
We may update this Policy from time to time. The "Effective Date" at the top of this page indicates when this Policy was most recently revised. Material changes will be posted on this page and, where appropriate, communicated through the Services.